The purpose of this policy is to disclose how TRIPSCAPE TRAVEL SAC protects and processes the personal data of customers, passengers, suppliers, tour operators, travel agencies, and employees, from the moment it is collected through various physical or digital channels, for duly communicated purposes.
TRIPSCAPE TRAVEL is a company dedicated to providing services related to individual and group travel (by air, sea, or land), trip organization, accommodations, and other tourism-related activities. To do so, it collects, uses, manages, transfers, stores, and processes information that may include personal data of individuals, such as:
Name
ID/passport number
Phone number
Email address
Country of residence, among others.
The company complies with Peruvian Law No. 29733 (Personal Data Protection Law), its Regulations (Supreme Decree No. 003-2013-JUS), and the General Data Protection Regulation (GDPR) of the EU (2016/679), implementing security measures based on international standards to ensure the confidentiality, integrity, and availability of data.
Data Controller: TRIPSCAPE TRAVEL, which determines the purposes and means of data processing.
Personal Data: Any information that identifies or makes an individual identifiable (e.g., name, ID, location data).
Processing: Any operation performed on personal data (collection, storage, modification, etc.).
Data Subject Rights: Include access, rectification, objection, erasure ("right to be forgotten"), restriction of processing, portability, and the right not to be subject to automated decision-making.
Data processing is based on:
Explicit consent of the data subject for the purposes described in this policy.
Performance of a contract (e.g., provision of contracted travel services).
This policy applies to data from:
Customers/passengers: Name, ID, contact details, travel preferences, etc.
Employees: Employment details, payroll, attendance, etc.
Suppliers/agencies: Information necessary for payment and service coordination.
Guiding Principles: Legality, consent, purpose limitation, data quality, proportionality, security, and adequate protection.
Passengers: Provide travel services, communicate during trips, coordinate with suppliers, comply with tax obligations (e.g., VAT refunds for non-residents).
Employees: Fulfill labor regulations, manage payroll, ensure workplace security.
Suppliers: Process payments and maintain service-related communications.
Data subjects may exercise their rights by submitting a written request to TRIPSCAPE TRAVEL (see Procedures):
Access, rectify, or object to the processing of their data.
Request erasure ("right to be forgotten") or data portability.
Withdraw consent, unless legal or contractual obligations require data retention.
The company implements technical and organizational measures to prevent loss, unauthorized access, or misuse of data, aligned with its information security policies.
Data will be retained for as long as necessary to fulfill contractual obligations or until the data subject requests deletion, unless legal requirements mandate longer retention (e.g., tax compliance).
Inquiries: Free request about stored data (response time: 5 business days).
Claims: To rectify, delete, or oppose processing (maximum response time: 10 business days).
Submit requests to:
Address: AV. Ayahuayco 0-3.
Email: infotripscapetravel@gmail.com (subject: "PERSONAL DATA").
TRIPSCAPE TRAVEL may update this policy due to legal changes or operational needs. Users are encouraged to review it periodically on the company’s website.
Annex 2: List of databases where personal data is stored.
Forms: Templates for exercising data subject rights.
This policy ensures compliance with Peruvian and international regulations, safeguarding the privacy and autonomy of data subjects.
